TransSight applies a holistic perspective to Managed Services, giving you the best possible tools, training, and expertise to support your goals and initiatives. We’ve got the people and systems to deliver what you need. No job is too big or too small, from taking on the tedious task of day-to-day performance monitoring and reporting to help desk calls to running 24X7 mission critical information centers. With TransSight, no matter what you need, you’re covered.
TransSight’s team of experts can help customers offload system and software support requests from their internal and external users so that customer can stay focused on their day to day functions and new initiatives. With a dedicated customer success team using state of the art tools we handle your user needs and communication seamlessly. We offer a tiered based support designed to meet different levels of service agreements. TransSight’s expertise in providing a turnkey managed service to customers consists of:
1. IT Planning and Advisory Services
TransSight follows a practical framework for identifying, planning, delivering, and supporting IT services. Our technical professionals will analyze your organization’s performance gaps, redundancies, inefficiencies and unintended information silos and recommend specific ways technology can make your business more competitive in the marketplace. The resultant technology roadmap will ensure accountability and drive IT strategy for your business.
2. Infrastructure Management
a. IT Asset Management, and Documentation
Tracking of Description, Model and Configuration and licenses of hardware and software entitlements.
b. Vendor escalation
TransSight will serve as the primary liaison and coordinator for issues or changes required from client’s other IT vendors (that provide circuits, software, servers, routers, switches, printers, laptops, tablets, etc.).
c. TransSight will provide Client with a dedicated phone number
This will set routing within TransSight’s helpdesk to staff most familiar with Client’s system, when available. TransSight will supply a web-based ticketing system for where users will be allowed to submit support tickets, track, and provide correspondence for any support related issue. All correspondence for the related issue will be handled through this communication method.